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Store Policy

Customer Care

Your satisfaction, trust, and overall experience on our website are of utmost importance to us. As you navigate and engage with Kathleen Leyba's site, we aim to ensure a seamless and enjoyable journey. Here's our promise to you in our customer policy:


1. Transparency:

  • We believe in keeping you informed. Whether it's about our products, prices, or processes, we aim to provide all the information you need to make an informed decision.

2. Communication:

  • Have a question, feedback, or concern? Reach out to us! We're committed to responding to your queries promptly and effectively. You can contact us through the designated channels provided on the site.

3. Quality Assurance:

  • Whether you're purchasing a book, e-book, or any other product, we assure you that it meets high-quality standards. We want every product you receive to be a testament to [Author's Name]'s dedication to excellence.

4. Secure Shopping:

  • We prioritize the security of your personal and financial information. Our website uses secure encryption technologies to ensure a safe and risk-free shopping experience.

5. Fair Pricing:

  • Our pricing reflects the value, time, and effort put into each creation. We ensure our prices remain fair and competitive, giving you the best value for your money.

6. Order Adjustments:

  • Mistakes happen. If you've made an error in your order, please contact us as soon as possible. We'll do our best to accommodate adjustments, though we cannot guarantee changes once an order has been processed for shipping.

7. Respect and Courtesy:

  • We cherish the diverse community that [Author's Name] has nurtured. We ask that interactions on our website, especially in community forums or comment sections, remain respectful and constructive. Hate speech, harassment, or any form of discrimination will not be tolerated.

8. Updates and Notifications:

  • We occasionally update our products, release new ones, or have special offers. If you've subscribed to our newsletter, we'll keep you in the loop. Rest assured, we won't spam your inbox!

9. Return and Exchange:

  • While all sales are final due to the nature of the products, we are here to assist you if there's a genuine concern. Please review our Returns and Exchange section for detailed information.

Privacy & Safety

Your privacy and safety are of paramount importance to us. We're committed to protecting the information you share with us and ensuring you have a secure browsing experience. Here's a quick rundown of our privacy practices and safety measures:


1. Data Collection:

We collect only the essential data needed to provide you with the best user experience. This may include your name, email address, and shipping address when you make a purchase.
We never collect sensitive personal data such as credit card numbers. All financial transactions are processed securely through third-party payment gateways.


2. Data Usage:

Your data is primarily used to process orders, respond to inquiries, or send occasional newsletters (if you opt-in).
We won't sell, rent, or share your information with any third parties for marketing purposes.


3. Cookies:

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site. You can choose to disable cookies in your browser settings if you prefer.


4. Security:

We employ SSL (Secure Socket Layer) technology, ensuring that all data transmitted between the web server and browser remains encrypted.
Regular security audits are conducted to ensure there are no vulnerabilities on our website.


5. Third-party Links:

Occasionally, we may include links to other websites, such as a guest author's site or a book retailer. Please note that these third-party sites have their own privacy policies. We hold no responsibility or liability for the content and activities of these linked sites.


6. Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.


7. Opting Out:

If you have subscribed to our newsletter or mailing list and wish to opt out, you'll find an 'unsubscribe' link at the bottom of each email. Clicking this will remove you from our list immediately.


8. Changes to This Policy:

We reserve the right to update or change our Privacy & Safety Policy at any time. Any changes will be posted on this page, so we recommend checking back regularly.


9. Questions & Contact:

If you have any questions about this policy or how we use your data, please feel free to contact us via the contact form.

Wholesale Inquiries

Greetings, valued partners and businesses!

If you're looking to bring Kathleen Leyba's literary creations to a wider audience, you're in the right place. We're thrilled to offer wholesale opportunities to booksellers, libraries, schools, and other interested parties.  We offer competitive wholesale pricing for bulk orders. The exact discount will vary based on the quantity and title(s) you're interested in. Please contact us directly for a quote tailored to your needs.

We truly value our partnerships and believe in building long-lasting relationships. By working together, we hope to bring the magic of Kathleen's stories to even more readers around the world.

Thank you for your interest and looking forward to successful collaborations!

Payment Methods
Payment Methods

Credit / Debit Cards

In person purchases

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